Marlin is committed to ensuring our properties remain safe for staff, visitors and guests alike. In response to the Coronavirus (Covid-19) pandemic we have made adaptations to our operation that comply with local governmental guidelines. Our management team will stay informed of updates to the hospitality sector and will reflect any necessary change in revisions to this document.

Marlin have made adaptations to the public areas of properties

  • Antibacterial gels are positioned at all entry points to properties
  • Face coverings are encouraged whilst in communal areas
  • Protective screens are installed on all property front desks
  • All guest interaction should take place via the screen
  • Where interaction cannot take place using a screen, social distancing must be adhered to with both parties wearing face coverings
  • Effective hand washing techniques are reminded and encouraged
  • Disinfectant sprays are used during regular sanitation checks

Our aim is to facilitate social distancing & eliminate close contact in all areas of our business. It is the responsibility of all colleagues to actively social distance & avoid close contact. Close contact is defined as “15 or more minutes within 2 metres of distance”. Marlin will adopt a pragmatic approach to our processes and ensure the social distancing measures in place are achievable consistently.

  • Staff will interact behind protective screens where possible 
  • Staff must always lead with a 2 metre gap
  • Staff will not travel in elevators with guests
  • When attending to a guest request, a minimum of 2 metres must be maintained

We have digitalised many of our processes to limit the face to face contact time.

  • Information will be shared proactively prior to arrival via email & telephone to ensure the process is seamless and efficient
  • We have activated online check in to reduce administration on arrival
  • As guests arrive, they will be greeted by a member of staff with hand sanitiser
  • Any item used will be sanitised before and after each use
  • Rooms will be checked and sealed on the day of arrival to guarantee that the room meets our standard of cleanliness
  • Health questionnaires are required on arrival for all parties
  • Welcome packs and information will be waiting in the room to reduce the face to face contact time
  • Guests will be provided with a mobile number that they can SMS, Whatsapp, Email or call for enquiries
  • An online platform has been created via TourDesk to assist with booking concierge items remotely
  • All guests receive a courtesy call to offer additional services
  • Express check out is encouraged with electronic invoices being generated

If you have any questions or special requests regarding health and safety please contact reservations@marlin.com

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